TICKET MANAGEMENT SYSTEM
GMail Sync
Synchronize the generic "customer support" email ID with the ticket management system and all your incoming emails are created as tickets automatically.
Multi-Accounts
System can manage tickets from multiple accounts for a multi-site businesses with facility to have consolidated analysis or account level analysis.
Configurable
The system has the flexibility to add more users with relevant roles & permissions, configurable settings and multiple ticket email IDs for a given account.
Analysis
System provides a brief overview of the number of tickets, their status & customer satisfaction in a specific time period with the help of simple data visualization charts.